Customer Experience

28 Sep 2025 · 4 min read

Is AI Making Customer Service Better, or Just Faster?

AI speeds up customer service, but customers crave empathy and real solutions. Hybrid models, AI for routine tasks, humans for complex or emotional issues, deliver the best experience. Automation scales; humans add nuance.

Read more

Knowledge Base

28 Sep 2025 · 2 min read

Structuring Your Knowledge Base for AI Agents - Part 1

Great AI support starts with a clear, well-structured knowledge base, not just technology. Break your content into short Q&A pairs, organise by real customer needs, and include common keywords or synonyms.

Read more

Knowledge Base

28 Sep 2025 · 3 min read

Building a Knowledge Base for AI Customer Support: A Non-Technical Guide

When customers reach out for help, they don’t want to wait. They want fast, accurate answers that feel personal. For your AI support agents to deliver that experience, they need a reliable source of truth — your knowledge base (KB).

Read more

AI Agents

21 Sep 2025 · 3 min read

Why Your WhatsApp Chat Bot Frustrates Your Customers (And How to Fix It)

Most WhatsApp bots frustrate customers. Learn why they fail and how agentic platforms like upserve can turn chats into real support.

Read more

WhatsApp

17 Sep 2025 · 2 min read

Automating Customer Support on WhatsApp Doesn’t Have to Be Hard

Automating WhatsApp support doesn’t have to be complex. With upserve, you can connect your WhatsApp Business account, configure an AI agent, upload your knowledge base, and go live in hours, no coding required.

Read more