Automation

Is AI Making Customer Service Better, or Just Faster?

AI speeds up customer service, but customers crave empathy and real solutions. Hybrid models, AI for routine tasks, humans for complex or emotional issues, deliver the best experience. Automation scales; humans add nuance.

Read more

Automating Customer Support on WhatsApp Doesn’t Have to Be Hard

Automating WhatsApp support doesn’t have to be complex. With upserve, you can connect your WhatsApp Business account, configure an AI agent, upload your knowledge base, and go live in hours, no coding required.

Read more