Knowledge Base

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Structuring Your Knowledge Base for AI Agents - Part 1

28 Sep 2025 · 2 min read

Structuring Your Knowledge Base for AI Agents - Part 1

Great AI support starts with a clear, well-structured knowledge base, not just technology. Break your content into short Q&A pairs, organise by real customer needs, and include common keywords or synonyms.

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Building a Knowledge Base for AI Customer Support: A Non-Technical Guide

28 Sep 2025 · 3 min read

Building a Knowledge Base for AI Customer Support: A Non-Technical Guide

When customers reach out for help, they don’t want to wait. They want fast, accurate answers that feel personal. For your AI support agents to deliver that experience, they need a reliable source of truth — your knowledge base (KB).

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