Knowledge Base 28 Sep 2025 · 2 min read Structuring Your Knowledge Base for AI Agents - Part 1 Great AI support starts with a clear, well-structured knowledge base, not just technology. Break your content into short Q&A pairs, organise by real customer needs, and include common keywords or synonyms. Read more
Knowledge Base 28 Sep 2025 · 3 min read Building a Knowledge Base for AI Customer Support: A Non-Technical Guide When customers reach out for help, they don’t want to wait. They want fast, accurate answers that feel personal. For your AI support agents to deliver that experience, they need a reliable source of truth — your knowledge base (KB). Read more